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At Gnadenfrei, we understand the courage it takes to seek support, and we honour the trust you place in us. Many of our clients experience complex mental‑health challenges, and we work hard to create a care experience that is safe, consistent, and grounded in compassion.
This policy is designed to guide you gently and clearly through what to expect — from booking your first session to attending appointments and managing payments in a way that supports your wellbeing and the sustainability of our service.
Securing Your First Session — $50 Deposit
To confirm your first appointment, we require a $50 deposit.
Your first appointment typically involves significant preparation, including reviewing intake information, reading referrals, planning assessments, and ensuring we understand how to support you safely and effectively.
If you need to reschedule
If you are feeling overwhelmed about your first session, please reach out. We’re here to help.
Why We Require Credit‑Card Details on File
To make payments easier and reduce stress after sessions, we ask all clients to securely store their credit‑card details in Halexy, our practice management system.
Your privacy and safety
This system:
If you need help with this process, our practice manager can walk you through it — she’s a warm and creative social worker who is great at finding flexible solutions.
Late Arrivals
We understand that mental‑health symptoms, stress, and unexpected events can make arriving on time difficult.
If you arrive late:
This protects the time of the next client and keeps sessions consistent and predictable.
Fees Are Due at the End of Each Session
Session fees are charged automatically via Halexy at the end of your appointment.
We know that finances, executive‑function difficulties, and periods of distress can sometimes make payment challenging. We approach these conversations gently and without judgement.
However
To maintain fairness and sustainability, we cannot book further appointments until outstanding fees are paid.
Please talk to us early if you’re struggling — we will always do our best to support you.
Your session fee is an investment in your mental health and recovery.
It covers more than the time you spend face‑to‑face with your practitioner. High‑quality mental‑health care includes substantial work before and after each appointment, such as:
Your investment helps us provide care that is safe, tailored, and clinically effective.
How to Avoid Cancellation Fees
To avoid fees, please contact us before 4:00 pm on the business day prior to your appointment.
This process helps ensure appointments are available to others who are waiting for support.
These fees reflect the time set aside specifically for you and the preparation undertaken for your session.
We understand that life can be unpredictable, and mental‑health crises or emergencies can arise suddenly.
If something outside your control prevents you from attending:
✨ Fees may be reduced or waived at our discretion
✨ Just let us know as soon as you can
✨ We will always approach this with warmth, understanding, and compassion
We never want financial stress, fear, or anxiety to be a barrier to accessing support.
Our practice manager is a lovely, experienced social worker who understands complexity and has lots of creative, flexible ways to help.
If you’re feeling overwhelmed or unsure at any point:
Please talk to us first. We’re here to help.
We aim to provide a service that is:
Thank you for taking the time to understand these guidelines. They help us create a therapeutic environment where safety, consistency, and good care can flourish.
Gnadenfrei Counselling & Psychology is a Professional Service and operates on a
fee-for-service basis. We are not a Bulk Billing practice.
Registered Psychologist:
Standard Fee: $240.00 (55min)
Medicare rebate: $98.95
Mental Health Social Worker:
Standard Fee: $167.00 (55min)
Counsellors:
Standard Fee: 167.00 (55min)
Couples Counselling
Standard Fee: $250 (90min)
EMDR Therapy
Standard Fee as above x 1.5 (90 min)
Medicare rebate available in some circumstances
Reports and Assessments
Please discuss this during your enquiry and intake calls as it will vary depending on the type of report, time required, and clinician completing the report/Assessment
3rd party funding
NDIS | WorkCover | DVA | Victums Assist | Pain Wise | Priviate Health Insurance
We accept clients with the above funding. Please contact Reception as each scheme has their own pricing guides and policies guiding participation in its schemes. However, we do require written confirmation from the 3rd party funder and a signed service agreement including payment terms before we can off an appointment.
In order to claim a Medicare rebate, your referring General Practitioner (or other relevant medical practitioner) is required to have lodged a Mental Health Care Plan with Medicare. We will require a copy of this Care Plan prior to, or at the time of your first appointment.
If you are looking to make a claim through your Private Health Insurance, you do not need a Mental Health Care Plan or a referral from your doctor. You will need to check with your health insurance provider to see what rebates they offer, and we will supply you with an invoice/receipt which you can lodge with them.
Financial Assistance may be possible through the generosity of the Blue Butterfly Foundation for Trauma and Abuse Ltd.
( https://www.bluebutterflyfoundation.org.au)